Customer Support
We're here to help with billing, territories, and your renewal pipeline.
Email us
accounts@renewaldesk.xyz
We typically respond within one business day.
Manage billing
Sign in, then open Territories → Manage billing.
Update payment methods, view invoices, or cancel.
Billing and subscriptions
- Update payment method or cancel — Sign in and use Manage billing on the Territories page. This opens the Stripe Customer Portal.
- Receipts and invoices — Available in the billing portal and sent to your account email when Stripe receipts are enabled.
- Lead volume guarantee— If we miss your tier's minimum leads in a billing period, we automatically refund 100% of that month's subscription. No support ticket required. See Terms of Service for details.
Territories and leads
- Claim a territory — Create an account and subscribe from the Territories page. One active subscriber per county at a time.
- Daily lead refresh — Scores and rankings update every morning. New leads enter your queue overnight.
- Missing or incorrect lead data — Email accounts@renewaldesk.xyz with the lead name, county, and what looks wrong. We'll investigate.
Account access
- Sign in issues — Use the email you registered with at /login. Contact us if you need your account email updated.
- Demo or sales questions — Request a demo from the homepage or email accounts@renewaldesk.xyz.
Before you write in
Include your account email, county/territory name, and a short description of the issue. For billing questions, a screenshot from the Stripe portal helps us resolve things faster.
More resources
Renewal Desk · renewaldesk.xyz